Payment Method and Status
Questions will be updated regularly
| What payment methods are available at KREEN? |
We support:
- Bank transfers (VA BNI, Mandiri, BCA, BRI, Permata)
- E-wallets (Dana, OVO, Shopeepay, LinkAja)
- QRIS
| How do I know if the payment was successful? |
Your ticket status will automatically update in My Tickets. You will also receive a confirmation email.
| Payment failed but funds have been deducted, what should I do? |
Immediately contact Customer Support with proof of transaction so that it can be verified and processed.
| Are there any additional fees for payments? |
Some payment methods may incur administration fees according to bank or e-wallet policies.
| Can you pay for a ticket for someone else? |
Yes, make sure the participant data is filled in correctly so that the ticket can be used by the recipient.
| What if the QRIS payment is successful but the payment status is not successful? |
- DANA (Please provide proof clearly showing the Transaction ID, QRIS RRN, and Transaction Date & Time). You can check the Transaction tab in Xendit or directly using the Transaction ID.
- ShopeePay (Please provide proof of payment clearly showing the RRN)
- Please provide proof of payment showing the RRN or Receipt Number received in the email sent by OVO, as the payment receipt in the OVO app is incomplete.
- LinkAja (Please provide proof of payment clearly showing the RRN)
- GoPay (Please provide proof of payment clearly showing the Reference ID)
- BCA (Please provide proof of payment clearly showing the RRN) or myBCA
- Octo Mobile/CIMB (Please provide proof of payment clearly showing the RRN)
- CIMB Niaga
- DOKU (Please provide proof of payment clearly showing the Reference Number)
- BSI (via Bank App QR Inbox) (Please provide proof of payment clearly showing the Reference ID)
- BSI BYOND
- Non-BSI BYOND App
- Jenius (Please provide proof of payment clearly showing the Reference ID)
- BNI (via Bank App QR Inbox)
- Bank BRI
- Saku
- Bank Jatim
- Bank BTN
- Bank DKI/JakOne
- Bank Sinarmas
- Bank Hana/Line Bank
- TMRW (UOB Bank)
- Bank Danamon
- Livin by Mandiri
- SeaBank
- Blu by BCA
- Bank BJB
- Permata Bank
- Kredivo [KasPro/PT Solusi Pasti Indonesia]
- Bank Amar
- Bank Jateng / Bima Mobile
- Bank Jago
- Superbank